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Journal of Service Research

United States |Universities and research institutions |Media Ranking

Country

Universities and research institutions Media Ranking

Subject Area and Category

Publisher

SAGE Publications Inc.

SJR 2024

6.011 Q1

H-Index

156

Publication type

Journals

ISSN

10946705, 15527379

Coverage

1998-2025

Information

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How to publish in this journal

Scope

The mission of the Journal of Service Research is to be the leading outlet for the most advanced research in service marketing, service operations, service human resources and organizational design, service information systems, customer satisfaction and service quality, electronic commerce, and the economics of service. The journal is constructed to be international in scope, in keeping with the increase globalization of business; multidisciplinary, in keeping with how the best management is done; and relevant to the business world in a majority of its articles.

Quartiles

The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

CategoryYearQuartile
Information Systems1999Q2
Information Systems2000Q1
Information Systems2001Q1
Information Systems2002Q1
Information Systems2003Q1
Information Systems2004Q1
Information Systems2005Q1
Information Systems2006Q1
Information Systems2007Q1
Information Systems2008Q1
Information Systems2009Q1
Information Systems2010Q1
Information Systems2011Q1
Information Systems2012Q1
Information Systems2013Q1
Information Systems2014Q1
Information Systems2015Q1
Information Systems2016Q1
Information Systems2017Q1
Information Systems2018Q1
Information Systems2019Q1
Information Systems2020Q1
Information Systems2021Q1
Information Systems2022Q1
Information Systems2023Q1
Information Systems2024Q1
Organizational Behavior and Human Resource Management1999Q2
Organizational Behavior and Human Resource Management2000Q2
Organizational Behavior and Human Resource Management2001Q1
Organizational Behavior and Human Resource Management2002Q1
Organizational Behavior and Human Resource Management2003Q1
Organizational Behavior and Human Resource Management2004Q1
Organizational Behavior and Human Resource Management2005Q1
Organizational Behavior and Human Resource Management2006Q1
Organizational Behavior and Human Resource Management2007Q1
Organizational Behavior and Human Resource Management2008Q1
Organizational Behavior and Human Resource Management2009Q1
Organizational Behavior and Human Resource Management2010Q1
Organizational Behavior and Human Resource Management2011Q1
Organizational Behavior and Human Resource Management2012Q1
Organizational Behavior and Human Resource Management2013Q1
Organizational Behavior and Human Resource Management2014Q1
Organizational Behavior and Human Resource Management2015Q1
Organizational Behavior and Human Resource Management2016Q1
Organizational Behavior and Human Resource Management2017Q1
Organizational Behavior and Human Resource Management2018Q1
Organizational Behavior and Human Resource Management2019Q1
Organizational Behavior and Human Resource Management2020Q1
Organizational Behavior and Human Resource Management2021Q1
Organizational Behavior and Human Resource Management2022Q1
Organizational Behavior and Human Resource Management2023Q1
Organizational Behavior and Human Resource Management2024Q1
Sociology and Political Science1999Q2
Sociology and Political Science2000Q1
Sociology and Political Science2001Q1
Sociology and Political Science2002Q1
Sociology and Political Science2003Q1
Sociology and Political Science2004Q1
Sociology and Political Science2005Q1
Sociology and Political Science2006Q1
Sociology and Political Science2007Q1
Sociology and Political Science2008Q1
Sociology and Political Science2009Q1
Sociology and Political Science2010Q1
Sociology and Political Science2011Q1
Sociology and Political Science2012Q1
Sociology and Political Science2013Q1
Sociology and Political Science2014Q1
Sociology and Political Science2015Q1
Sociology and Political Science2016Q1
Sociology and Political Science2017Q1
Sociology and Political Science2018Q1
Sociology and Political Science2019Q1
Sociology and Political Science2020Q1
Sociology and Political Science2021Q1
Sociology and Political Science2022Q1
Sociology and Political Science2023Q1
Sociology and Political Science2024Q1
SJR

The SJR is a size-independent prestige indicator that ranks journals by their 'average prestige per article'. It is based on the idea that 'all citations are not created equal'. SJR is a measure of scientific influence of journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from It measures the scientific influence of the average article in a journal, it expresses how central to the global scientific discussion an average article of the journal is.

YearSJR
19990.565
20000.727
20011.174
20021.630
20031.276
20042.138
20051.637
20061.709
20071.552
20082.418
20092.346
20100.983
20112.247
20122.370
20133.718
20142.844
20152.883
20164.818
20175.247
20183.340
20193.370
20204.434
20214.010
20224.981
20234.948
20246.011
Total Documents

Evolution of the number of published documents. All types of documents are considered, including citable and non citable documents.

YearDocuments
199930
200023
200128
200225
200327
200425
200525
200628
200725
200825
200928
201031
201131
201230
201337
201431
201532
201629
201729
201828
201928
202031
202136
202239
202341
202471
External Cites per Doc 
Cites per Doc

Evolution of the number of total citation per document and external citation per document (i.e. journal self-citations removed) received by a journal's published documents during the three previous years. External citations are calculated by subtracting the number of self-citations from the total number of citations received by the journal’s documents.

CitesYearValue
External Cites per document19990.533
External Cites per document20000.956
External Cites per document20010.868
External Cites per document20021.444
External Cites per document20031.632
External Cites per document20041.813
External Cites per document20052.117
External Cites per document20062.818
External Cites per document20073.449
External Cites per document20083.833
External Cites per document20094.846
External Cites per document20103.179
External Cites per document20114.143
External Cites per document20124.578
External Cites per document20136.337
External Cites per document20144.806
External Cites per document20154.031
External Cites per document20166.710
External Cites per document20177.793
External Cites per document20187.411
External Cites per document20196.907
External Cites per document202011.094
External Cites per document202110.287
External Cites per document202213.379
External Cites per document202312.528
External Cites per document202414.716
Cites per document19990.933
Cites per document20001.467
Cites per document20011.074
Cites per document20021.852
Cites per document20032.158
Cites per document20042.200
Cites per document20052.325
Cites per document20063.130
Cites per document20073.756
Cites per document20084.103
Cites per document20095.269
Cites per document20103.410
Cites per document20114.774
Cites per document20124.922
Cites per document20136.685
Cites per document20145.214
Cites per document20154.469
Cites per document20167.280
Cites per document20178.446
Cites per document20187.889
Cites per document20197.512
Cites per document202011.788
Cites per document202111.080
Cites per document202214.284
Cites per document202313.594
Cites per document202416.147
% International Collaboration

International Collaboration accounts for the articles that have been produced by researchers from several countries. The chart shows the ratio of a journal's documents signed by researchers from more than one country; that is including more than one country address.

YearInternational Collaboration
199913.33
200013.04
200117.86
200228.00
200325.93
200420.00
200548.00
200660.71
200728.00
200832.00
200932.14
201045.16
201132.26
201230.00
201348.65
201441.94
201540.63
201648.28
201755.17
201864.29
201978.57
202054.84
202166.67
202261.54
202358.54
202457.75
Cited documents 
Uncited documents

Ratio of a journal's items, grouped in three years windows, that have been cited at least once vs. those not cited during the following year.

DocumentsYearValue
Uncited documents19996
Uncited documents200019
Uncited documents200132
Uncited documents200224
Uncited documents200322
Uncited documents200423
Uncited documents200520
Uncited documents200619
Uncited documents200713
Uncited documents200811
Uncited documents200910
Uncited documents201015
Uncited documents20119
Uncited documents201215
Uncited documents201320
Uncited documents201410
Uncited documents201517
Uncited documents20169
Uncited documents20174
Uncited documents201811
Uncited documents201910
Uncited documents20203
Uncited documents20213
Uncited documents20222
Uncited documents20233
Uncited documents20244
Cited documents19999
Cited documents200026
Cited documents200136
Cited documents200257
Cited documents200354
Cited documents200457
Cited documents200557
Cited documents200658
Cited documents200765
Cited documents200867
Cited documents200968
Cited documents201063
Cited documents201175
Cited documents201275
Cited documents201372
Cited documents201488
Cited documents201581
Cited documents201691
Cited documents201788
Cited documents201879
Cited documents201976
Cited documents202082
Cited documents202184
Cited documents202293
Cited documents2023103
Cited documents2024112
% Female Authors

Evolution of the percentage of female authors.

YearFemale Percent
199930.00
200018.18
200120.00
200224.59
200339.68
200425.00
200523.73
200632.94
200741.82
200842.11
200938.55
201024.53
201138.46
201245.33
201337.25
201427.71
201552.22
201638.37
201728.87
201824.68
201946.24
202028.72
202146.30
202246.22
202340.32
202441.94
Estimated APC

It estimates the article processing charges (APCs) a journal might charge, based on its visibility, prestige, and impact as measured by the SJR. It does not reflect the actual APC, but rather a calculated approximation based on journal quality.

YearEst. APC (USD)
19992997
20003071
20013211
20023344
20033374
20043537
20053618
20063663
20073656
20083744
20093759
20103711
20113751
20123808
20133892
20143922
20154029
20164155
20174279
20184264
20194285
20204346
20214315
20224304
20234366
20244459
Estimated financial value

It represents the potential financial worth of a journal. It is obtained by multiplying the journal's Estimated APC by the total number of citable documents published over the past five years. This value reflects the hypothetical revenue a journal could generate based on its estimated publication costs and scholarly output.

YearEst. value (USD)
199989896
2000162788
2001260092
2002354442
2003448682
2004452756
2005470390
2006476140
2007475321
2008479251
2009492456
2010508398
2011525118
2012552181
2013611049
2014627545
2015648598
2016660684
2017676130
2018635320
2019625650
2020630127
2021655833
2022697290
2023763993
2024972050
Total Cites 
Self-Cites

Evolution of the total number of citations and journal's self-citations received by a journal's published documents during the three previous years.
Journal Self-citation is defined as the number of citation from a journal citing article to articles published by the same journal.

CitesYearValue
Self Cites19996
Self Cites200023
Self Cites200114
Self Cites200233
Self Cites200340
Self Cites200431
Self Cites200516
Self Cites200624
Self Cites200724
Self Cites200821
Self Cites200933
Self Cites201018
Self Cites201153
Self Cites201231
Self Cites201332
Self Cites201440
Self Cites201543
Self Cites201657
Self Cites201760
Self Cites201843
Self Cites201952
Self Cites202059
Self Cites202169
Self Cites202286
Self Cites2023113
Self Cites2024166
Total Cites199914
Total Cites200066
Total Cites200173
Total Cites2002150
Total Cites2003164
Total Cites2004176
Total Cites2005179
Total Cites2006241
Total Cites2007293
Total Cites2008320
Total Cites2009411
Total Cites2010266
Total Cites2011401
Total Cites2012443
Total Cites2013615
Total Cites2014511
Total Cites2015438
Total Cites2016728
Total Cites2017777
Total Cites2018710
Total Cites2019646
Total Cites20201002
Total Cites2021964
Total Cites20221357
Total Cites20231441
Total Cites20241873
Citations per document

This indicator counts the number of citations received by documents from a journal and divides them by the total number of documents published in that journal. The chart shows the evolution of the average number of times documents published in a journal in the past two, three and four years have been cited in the current year. The two years line is equivalent to journal impact factor ™ (Thomson Reuters) metric.

Cites per documentYearValue
Cites / Doc. (4 years)19990.933
Cites / Doc. (4 years)20001.467
Cites / Doc. (4 years)20011.074
Cites / Doc. (4 years)20022.000
Cites / Doc. (4 years)20031.972
Cites / Doc. (4 years)20042.990
Cites / Doc. (4 years)20052.505
Cites / Doc. (4 years)20063.637
Cites / Doc. (4 years)20074.095
Cites / Doc. (4 years)20084.806
Cites / Doc. (4 years)20096.078
Cites / Doc. (4 years)20104.642
Cites / Doc. (4 years)20115.633
Cites / Doc. (4 years)20125.661
Cites / Doc. (4 years)20136.283
Cites / Doc. (4 years)20148.357
Cites / Doc. (4 years)20155.550
Cites / Doc. (4 years)20167.692
Cites / Doc. (4 years)20177.589
Cites / Doc. (4 years)20189.149
Cites / Doc. (4 years)201910.085
Cites / Doc. (4 years)202011.105
Cites / Doc. (4 years)202112.233
Cites / Doc. (4 years)202216.528
Cites / Doc. (4 years)202313.739
Cites / Doc. (4 years)202416.048
Cites / Doc. (3 years)19990.933
Cites / Doc. (3 years)20001.467
Cites / Doc. (3 years)20011.074
Cites / Doc. (3 years)20021.852
Cites / Doc. (3 years)20032.158
Cites / Doc. (3 years)20042.200
Cites / Doc. (3 years)20052.325
Cites / Doc. (3 years)20063.130
Cites / Doc. (3 years)20073.756
Cites / Doc. (3 years)20084.103
Cites / Doc. (3 years)20095.269
Cites / Doc. (3 years)20103.410
Cites / Doc. (3 years)20114.774
Cites / Doc. (3 years)20124.922
Cites / Doc. (3 years)20136.685
Cites / Doc. (3 years)20145.214
Cites / Doc. (3 years)20154.469
Cites / Doc. (3 years)20167.280
Cites / Doc. (3 years)20178.446
Cites / Doc. (3 years)20187.889
Cites / Doc. (3 years)20197.512
Cites / Doc. (3 years)202011.788
Cites / Doc. (3 years)202111.080
Cites / Doc. (3 years)202214.284
Cites / Doc. (3 years)202313.594
Cites / Doc. (3 years)202416.147
Cites / Doc. (2 years)19990.933
Cites / Doc. (2 years)20001.467
Cites / Doc. (2 years)20010.792
Cites / Doc. (2 years)20021.863
Cites / Doc. (2 years)20031.264
Cites / Doc. (2 years)20041.981
Cites / Doc. (2 years)20051.865
Cites / Doc. (2 years)20062.600
Cites / Doc. (2 years)20073.321
Cites / Doc. (2 years)20083.415
Cites / Doc. (2 years)20093.300
Cites / Doc. (2 years)20102.755
Cites / Doc. (2 years)20114.034
Cites / Doc. (2 years)20124.806
Cites / Doc. (2 years)20133.279
Cites / Doc. (2 years)20144.209
Cites / Doc. (2 years)20153.426
Cites / Doc. (2 years)20168.079
Cites / Doc. (2 years)20177.443
Cites / Doc. (2 years)20184.879
Cites / Doc. (2 years)20197.789
Cites / Doc. (2 years)202010.643
Cites / Doc. (2 years)20217.695
Cites / Doc. (2 years)202214.612
Cites / Doc. (2 years)202313.387
Cites / Doc. (2 years)202411.350
Citable documents 
Non-citable documents

Not every article in a journal is considered primary research and therefore "citable", this chart shows the ratio of a journal's articles including substantial research (research articles, conference papers and reviews) in three year windows vs. those documents other than research articles, reviews and conference papers.

DocumentsYearValue
Non-citable documents19992
Non-citable documents20005
Non-citable documents20015
Non-citable documents20024
Non-citable documents20031
Non-citable documents20041
Non-citable documents20051
Non-citable documents20062
Non-citable documents20073
Non-citable documents20083
Non-citable documents20092
Non-citable documents20102
Non-citable documents20113
Non-citable documents20124
Non-citable documents20133
Non-citable documents20142
Non-citable documents20152
Non-citable documents20164
Non-citable documents20174
Non-citable documents20184
Non-citable documents20193
Non-citable documents20202
Non-citable documents20216
Non-citable documents202210
Non-citable documents202313
Non-citable documents202411
Citable documents199913
Citable documents200040
Citable documents200163
Citable documents200277
Citable documents200375
Citable documents200479
Citable documents200576
Citable documents200675
Citable documents200775
Citable documents200875
Citable documents200976
Citable documents201076
Citable documents201181
Citable documents201286
Citable documents201389
Citable documents201496
Citable documents201596
Citable documents201696
Citable documents201788
Citable documents201886
Citable documents201983
Citable documents202083
Citable documents202181
Citable documents202285
Citable documents202393
Citable documents2024105
Documents cited by public policy (Overton)

Evolution of the number of documents cited by public policy documents according to Overton database.

DocumentsYearValue
Overton19995
Overton200010
Overton200111
Overton20026
Overton20038
Overton20047
Overton20054
Overton20067
Overton20076
Overton20082
Overton20099
Overton201012
Overton201110
Overton20126
Overton20136
Overton20145
Overton201513
Overton20162
Overton20175
Overton20189
Overton20192
Overton20208
Overton20218
Overton20227
Overton20234
Overton20240
Documents related to SDGs (UN)

Evolution of the number of documents related to Sustainable Development Goals defined by United Nations. Available from 2018 onwards.

DocumentsYearValue
SDG20184
SDG20191
SDG20205
SDG20213
SDG20226
SDG20235
SDG202414
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